Does Victoria Store offer refunds?

• We have a REFUND policy.

How can I exchange my order?

• Online:
• All products purchased from maliao.pk can be exchanged if they are in their original state (packaging/tags/motifs/embroideries intact) and with the original receipt.
• To have your article exchanged, please email your order number along with images of the product and the reason for exchange to Support@victoriastore.com.pk within 14 days of purchase.

• Accessories are non-exchangeable.
• Strictly NO EXCHANGE POLICY for sale/discounted items unless a valid reason:
• Wrong size
• Damaged/defected article
• Incomplete package
• Different article
• Items damaged/defective after use will not be considered under the exchange policy.

What is the timeline for the exchange policy?

• An exchange will be processed within 14 working days of receiving and assessing the product by our team.

How will my money be reimbursed?

• Victoria Store does not offer refunds, articles can be exchanged with desired items worth the same price as the article to be exchanged. However, if a customer has received a damaged article then, a customer can choose to have the same article re-shipped, or a voucher worth the price of the article can be issued. You will be notified via email.

What should I do if the voucher amount is incorrect?

• Get in touch with our Customer Service department at our 
• e-mail (Support@victoriastore.com.pk) or on our official social media Facebook, Instagram, & TikTok for more information.
• You can also contact us by WhatsApp/Calling on our UAN number: +923234436687