Are products the same as displayed?

• All images displayed on social media and website of Victoria Store are of original products designed and shot in-house. 

Sign up for regular updates regarding Victoria Store?

• You can follow our social media platforms for to receive the latest updates.

How can I confirm that my order has been placed?

• An email entailing e-receipt and order details will be sent as soon as the order has been placed. Furthermore, a confirmation call or a message will be received to confirm your order.

How can I know my order status? 

• After the order is placed and confirmed, an email will be sent once the order is shipped. Further, you can also reach us out on our e-mail (Support@victoriastore.com.pk), or on our official social media Facebook, Instagram, & TikTok for more information. You can also contact us by WhatsApp/Calling on our UAN number: +923234436687

How can I exchange my order,

 if I receive a defective/incorrect item?

• Please note that all orders go through strict quality checks before dispatch. However, a human error might cause exceptions. In that case, contact our Customer Service department via e-mail (Support@victoriastore.com.pk) or on our official social media sharing images of the defective article along with your order number. You can also contact us by WhatsApp/Calling on our UAN number: +923234436687

Is my personal information confidential?

• Victoria Store does not rent, sell, barter, or trade email addresses. When an order is placed with us, we collect information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities. 

How to get in touch,

 with the Customer Care department?

• You can share with us your queries or comments by emailing us at our e-mail (Support@victoriastore.com.pk) or on our official social media Facebook, Instagram, & TikTok for more information.
• You can also contact us by WhatsApp/Calling on our UAN number: +923234436687

Can I place an order by phone?

• We do accept orders by phone. However, complete details for shipment of an order are mandatory. You can also contact us by WhatsApp/Calling on our UAN number: +923234436687